Small Business Answering Service

CallNET's Small Business Answering Service has the ability to assist your business with all of its customer care requirements. We have friendly and well trained live operators on staff that can give your customers the type of service they deserve. CallNET has the ability to provide everything from level one tech support, help desk support, surveys, web form fill, along with a variety of other E-commerce transactions in your business around the clock. 24 hours a day and 7 days a week. By leveraging our experienced staff and outsourcing all of your customer calls to our call center based in the United States, you will be able to avoid the common pitfalls associated with overseas call centers that can dramatically decrease your conversions and decrease consumer trust and perception in your company.

CallNET is also the leading provider of Taxi Call Answering Services. Learn more at https://callnetcorp.com/taxi-call-answering-service/.

CallNET was fully established in 1987. Since inception, we have always taken pride in helping small businesses in a variety of industries scale their businesses by taking on one of their most time-consuming tasks which is answering consumer calls.

You likely already have enough to worry about as a business owner. After all, you are likely wearing a lot of hats having to deal with logistics, marketing, accounting, and the full-time management of your entire business. Expecting to be able to field customer calls is simply not practical with all of this already on your plate. The bottom line is, you won't be able to without taking away from other result producing activities within your business.

After Hours Answering Service

CallNET's optimized after hours phone answering service for small businesses will help to ensure that your business is able to get the live chat and/or live answering service that you need. We fully guarantee that you will have 24/7 availability a full 365 days per year to avoid ever missing a customer call. We have fully trained Customer Service Representatives (CSRs) on staff that is purposefully trained to offer the highest quality customer service with a friendly-tone to represent your company the right way. Our CSRs on staff offer the highest level of professionalism when fielding calls.

CallNET's call center answering service can effectively ensure that your small business is not overwhelmed by customer inquiries and we can help your business thrive by removing a lot of the common headaches and roadblocks that come with having your entire staff flooded with customer calls.

When you really look at the amount of money you would have to pay to hire a full-time receptionist and customer service team to field your customer's phone calls and compare it to the cost of hiring a professional call center answering service, you will be able to see the cost advantages you can get from hiring us. This should make the decision easy. After all, what is better for your business than saving both time and money?

By hiring a phone answering service, you should be able to maximize your profits while effectively reducing your payroll expenses by a considerable margin. Our clients tend to hire us in order to automate their front desk needs and to field day to day phone calls. We are not solely a virtual receptionist service. Instead, we prove to be a high-quality and low-cost extension of your business, no matter how large or small it is.

If you have ever struggled to field phone calls during peak times or during holidays, you would benefit from using this type of service. Providing friendly and accurate over the phone service to your customers is key to running a profitable business.

If you want to scale your business, hiring a professional call answering service is essential. Not only will it help position your business as a much more credible and trustworthy business, but it can help you look much more qualified, as well. As a lot of our customers would tell you, we have been successful at working with thousands of different businesses throughout our tenure and we have helped our clients reach and exceed their revenue goals in that time period. We have expanded to work with companies in a variety of different industries bringing our expertise in live phone answering services to clients both large and small.

CallNET's call center services are purposefully designed to help with things like order entry. Our countless years of experience has allowed us the opportunity to become experts at providing professional receptionist services, call screening services, reservation taking, advanced call scripting, fielding sales calls, medical call processing, and a variety of other phone services you can think about.

Here at CallNET, we have a complete virtual call center that will work in conjunction with your business to ensure that our professional and experienced customer service representatives are fully trained on your business to ensure they are fielding calls and speaking with customers with sufficient knowledge pertaining to your business. Meaning, our CSRs will have extensive knowledge of your business itself and they will field calls based on the feedback that you provide us with.

Every business beings as a small business. However, when you are looking to break through the small business barrier, CallNET's phone answering service can effectively help you do just that. Our specially designed 3 Step Plan was implemented in order to ensure that your business is cable to quickly get set up and running with our professional answering service as soon as possible.

In order to begin, all you will need to do is figure out which call center plan works best for your needs and pay a set price for it. We make our plans as transparent and as simple as possible. From there, simply figure out how you want us to allocate your purchased set of call center minutes.

As soon as your account has been created and you have chosen your plan, we will conduct an investigation on your business to gather all of the pertinent information to create optimized phone scripts to ensure everything is handled professionally. Lastly, you will choose either a local or national phone number for your business and we can begin fielding your phone calls in short order. It really is that easy.

If you are looking to learn more about our phone answering service or you want to sign up for it, call us at 1-800-395-2612 and we can get your account setup in no time. CallNET's Virtual Call Center is proudly located in Wilmington, North Carolina. Thus, we can ensure that you will always have a live agent that is located in the USA and who speaks perfect English to represent your company in the best way possible. We are looking forward to assisting in helping your business achieve the growth you want with our professional phone answering service!